General information

These General Terms and Conditions apply to all orders. Consequently, placing an order implies full and unreserved acceptance of these General Terms and Conditions by the customer. Except with formal and written acceptance from ShopForGeek, no particular condition can prevail against these General Terms and Conditions. Without express acceptance, any clause to the contrary from the customer will therefore be unenforceable by ShopForGeek, regardless of when it may have been brought to ShopForGeek’s attention.

For the security and certainty of the customer, ShopForGeek reserves the right to ask them for additional information and to refuse to fulfil the order in the absence of an adequate response. ShopForGeek may also refuse to fulfil orders if it appears that the customer intends to resell the products or if a minor places the order. This also applies when an obvious error has been made in the product description or in indicating its price on the website, despite the care that ShopForGeek pays to the accuracy of the information.

The consumer may withdraw from the contract, without having to give reasons, within 14 days of receiving the goods. This provision only applies to distance selling to consumers.

Items must be returned in their original condition and complete (window box, collector’s box, accessories, instructions, etc.) so that they can be remarketed.

Should a customer exercise their right of withdrawal within the aforementioned period, only the price of the products purchased and the shipping costs will be reimbursed. The return costs remain the responsibility of the customer.

A NON-MANDATORY withdrawal form is available via these links:

• French version : https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf
• Dutch version : https://economie.fgov.be/sites/default/files/Files/Forms/Formulier-herroeping.pdf

The steps:

• 1. The customer must notify our customer service department in writing (handwritten or digital) of his decision to withdraw within 14 days of receiving the goods.
• 2. Once the right of withdrawal has been communicated to ShopForGeek, the customer has 14 days to send the return.
• 3. Returns must be made in their original condition, ideally accompanied by a copy of the purchase invoice or order number. If this identification is missing, the time taken to process the return may be extended.
• 4. In the event of a right of withdrawal on an order, or part of an order, benefiting from a promotion or special offer, the customer must return the goods free of charge or waive the benefit associated with this promotion/offer.
• 5. As soon as we receive your parcel at our head office, a refund will be made using your original method of payment only.
• 6. Return address: ShopForGeek, 19 Avenue Zénobe Gramme, 1300 Wavre, Belgium.

Items in stock are processed and dispatched from our head office within 24 working hours (excluding weekends, public holidays or notification on your ‘My web orders’ dashboard). Home delivery is normally by courier (ground floor only).

Pour les articles en stock au moment de la commande et devant être livrés à domicile, le délai moyen de livraison est fixé à 24/48h* pour la Belgique, 3 à 5 jours* pour la France, le Luxembourg, les Pays-Bas et l'Allemagne et 7* à 14* jours pour le reste de l'Europe. *Ouvrables, hors retards du transporteur.

Lors d'une livraison en point relais, le client reçoit une notification dès que son paquet est disponible pour enlèvement sur présentation de sa carte d'identité. Si le point relais choisi par le client n'est plus disponible au moment de la livraison, ou que ce dernier est en saturation, le transporteur se réserve le droit de livrer la commande dans le point de retrait disponible le plus proche.

Partial shipments are available in the following cases:

1. Pour une livraison partielle en point relais : Dès 39 euros d’article disponibles dans l’ensemble de vos (pré)commandes ou au solde de celles-ci (France, Belgique et Pays-Bas uniquement).

2. Pour une livraison à domicile : Dès 59 euros d’article disponibles dans vos (pré)commandes ou au solde de celles-ci (France, Allemagne et Benelux uniquement).

(Pre)orders not benefiting from partial delivery will be dispatched once all items are in stock.

As each order is linked to a specific payment and insurance, it is not possible to transfer items between two orders.

En cas de retard de livraison du à l'un des transporteurs, un dossier d'enquête aurpès de ce dernier pourra être ouvert via notre service à la clientèle ([email protected]). Le délai d'une enquête est de 20 jours calendrier. Aux termes de cette dernière, soit votre colis sera livré, soit il sera considéré comme perdu par le transporteur et intégralement remboursé par ShopForGeek via votre mode paiement initial.

In the event of late delivery at the end of a 30-day period (excluding any investigation underway at Bpost), your order may be reimbursed at your request via your initial method of payment, within a maximum of 14 days from the expiry of the above-mentioned delivery period.

Si des articles ont été endommagés par le transporteur lors de la livraison, ou si un ou des articles sont manquants dans votre colis lors de la réception, le client doit envoyer une protestation motivée à notre SAV via [email protected], dans les 3 jours ouvrables après réception du colis. Un échange ou un remboursement sera alors effectué par nos services. En cas de vol de contenu par le transporteur, un dossier d’enquête sera ouvert auprès de ce dernier via notre service à la clientèle ([email protected]). Le délai d'une enquête de ce type est de 20 jours calendrier.

En cas de refus de livraison de la part du client, ou du non-enlèvement en point relais, le délai de retour d'un colis varie entre 1 et 6 semaines suivant le transporteur et le pays (colis non prioritaire). Le remboursement d'un retour n'est effectué qu'à la réception du colis à notre centrale, comme dans le cas d’un droit de rétractation. In both cases, a handling fee of €3.99 will be charged.

En cas de commande « Click&Collect » sur des articles en stock à la centrale, le délai de livraison en magasin est de 72h ouvrées.

By accepting ShopForGeek’s General Terms and Conditions, the customer also accepts those of Bpost, Colissimo and Mondial Relay:

• Bpost : https://www.bpost.be/sites/default/files/terms-conditions/GTC_bpost_Service_offer_current_FR.pdf
• Colissimo : https://www.laposte.fr/conditions-generales-de-vente
• Mondial Relay : https://www.mondialrelay.be/fr-be/envoi-de-colis/conditions-generales-de-vente/

Payment must be made when ordering, including pre-ordered products. The customer may cancel a pre-order (excluding processing) by contacting our customer service ([email protected]) and enjoying a full refund via their initial method of payment.

By validating a payment, the customer declares they have read our General Terms and Conditions.

Placing an order (payment) implies explicit and unreserved acceptance by the customer of these General Terms and Conditions. Except with the formal and written acceptance of ShopForGeek, no particular condition can prevail against these General Terms and Conditions. In the absence of express acceptance, any clause to the contrary submitted by the customer will therefore be unenforceable by ShopForGeek, regardless of when it may have been brought to the latter’s attention.

ShopForGeek accepts the following methods of payment: VISA, Mastercard, Bancontact, Carte Bleue, PayPal, and iDEAL.

The prices listed on the Online ShopForGeek website are in Euros and include all taxes (including VAT).

For countries outside the European Union, the national carrier may demand the payment of customs duties.

Two promotions on the same item cannot be cumulated, the highest discount being automatically applied at the time of payment.

We can accept orders while stocks last. We will inform the customer of the availability of the items sold on the information page for each item. If, despite our best efforts, items are not available, we will inform the customer of this by e-mail as soon as possible. In the event of permanent unavailability, an order will be cancelled automatically, and the customer will be reimbursed within 14 days via their initial method of payment.

In the case of special editions/collector’s items/exclusive items/limited editions (or any significant and identical names depending on the manufacturer), ShopForGeek reserves the right to limit orders to one item per customer. ShopForGeek also reserves the right to cancel one or more orders in the event that the manufacturer does not deliver enough stock.

ShopForGeek only deals with B2C. With this in mind, we reserve the right to cancel without prior notice any abusive orders exceeding the predefined quota on a special/collector/exclusive/limited version item (or any denomination with the same meaning depending on the manufacturer).

Conditions of access to ShopForGeek+ reservation lists (Plus)

1. Eligibility: Access to the reservation lists dedicated to the rarest items is strictly reserved for regular customers with a ShopForGeek+ (Plus) account.

2. ShopForGeek+ (Plus) status : A customer automatically obtains ShopForGeek+ (Plus) status as soon as they accumulate 4 Geekpoints, corresponding to €40 worth of purchases excluding promotions within our ShopForGeek network.

3. Status check: Customers can check their account status and ShopForGeek+ (Plus) status via their online account dashboard.

4. Conditions of registration and selection: Registration on a reservation list in no way guarantees the purchase of the product. The final selection is made by ShopForGeek according to objective criteria and does not take into account the chronological order of registration.

5. Prohibition on multiple accounts: The creation and use of multiple accounts by the same customer is strictly prohibited. Any attempt to circumvent or register via several accounts will result in the immediate and definitive exclusion of the person(s) concerned from access to all our reservation lists, without any possibility of subsequent complaint.

All items sold by ShopForGeek online have a two-year legal guarantee, which only covers known defects existing at the time of delivery of the goods. This excludes:

• Any direct or indirect damage to the item after delivery (oxidation, shocks, falls, etc.).
• Replacing elements or accessories that need to be renewed regularly.
• Damage resulting from fire, water, lightning, accidents, and natural disasters.
• Defects caused expressly by negligence, poor treatment, poor maintenance, abnormal use or use not in accordance with the manufacturer’s instructions.

Non-conformity must be reported within two months of being discovered.

Any request for replacement or reimbursement must be sent to our customer service department ([email protected]). In the event of third-party intervention not designated by ShopForGeek, the benefit of the guarantee will be cancelled.

This guarantee covering defects in conformity applies to the products themselves and not to certain types of plastic/protective cardboard used by manufacturers to protect them from impact.

As for cardboard packaging of certain items, its variations in relief, folds and colours fall outside the scope of the legal guarantee. This also goes for any millimetric defects that packaging may have due to handling and transport after leaving the factory.

If the customer receives a defective item, they must contact our customer service department by e-mail and send photos of the defect(s) found.

For top-of-the-range collector's figurines (with a value of 199.99 euros or more), you will also need to provide us with a video of you unpacking the product, assembling it and identifying the defect, as notified on the document in your parcel.

ShopForGeek will then organise a return, exchange or refund (depending on the stock status of the item).

Refunds of products in the cases referred to in articles 2, 3, 4, 6 and 7 will be made within a maximum of 14 calendar days following the date on which the request or right was exercised by the customer and the customer’s bank file is complete.

Refunds are always made by the original method of payment, unless this is not possible. In the latter case, the refund will be made by bank transfer after receipt of the customer’s bank details.

The benefits obtained when a purchase is cancelled and reimbursed will be cancelled.

The GeekPoints loyalty system gives customers a 5% discount via a points system that can be exchanged for vouchers worth €5 (€100 of purchases, i.e. 10 GeekPoints = 1 voucher worth €5).

In the case of a cancellation of an order after receipt (right of withdrawal) or a pre-order before shipment, the GeekPoints received for this type of order will be deleted from your ShopForGeek account.

If a customer has already used a gift certificate associated with this type of order, ShopForGeek will deduct the amount from the refund they will receive.

La remise Geekpoint est uniquement valable dans votre ShopForGeek principal, c’est-à-dire le point de vente (physique ou en ligne) où vous avez cumulé la majorité de vos points. Cette information est notifié sur votre compte en ligne, à la rubrique « Mes bons d’achat ».

This contract is governed by Belgian law.

Our general terms and conditions of sale are available in French, Dutch, English and German, depending on your browser.

If you have any complaints, please contact our customer service department by e-mail: [email protected]

In accordance with Regulation (EU) No. 524/2013, the European Commission is offering an Online Dispute Resolution platform to facilitate the independent out-of-court settlement of online disputes between consumers and professionals in the European Union.

This platform can be accessed via the following link: https://ec.europa.eu/consumers/odr/main/?event=main.trader.register